magnifying glass restss atop booksThis section includes publications related to various aspects of the hospitality industry. 

Our publication list includes links to online publications. Most are posted on the sites of their authors, and may be available in one or more electronic formats (HTML, PDF, Word, etc.). If you are unable to access these documents, or if you require accessible formats (Braille, etc.) or need large quantities for your community event or other public education efforts, please contact us.

While we make every effort to keep links updated, it is possible that links may become inactive. For additional information on your topic of interest, please use our website search feature.

Customer Service

Publication Title
Hospitality and Disability: Tips for the Hotel Front Desk (Mid-Atlantic ADA Center)
Quick Tips: Customer Service for Front Line Staff (ADANN)
Consejos Rápidos - Servicio al Cliente (ADANN)
Fact Sheet: Customer Service for Business (ADANN)
United Spinal Association's Disability Etiquette materials
Quick Tips: Tax Incentives (ADANN)
Incentivos Fiscales (ADANN)
ADA Update: A Primer for Small Business (DOJ)
ADA 2010 Revised Requirements: Service Animals (DOJ)
Frequently Asked Questions about Service Animals and the ADA (DOJ)
Fact Sheet: Food Service: Accommodating Diners with Disabilities (ADANN)
Hoja de Datos: Servicios De Comida: Cómo Ajustarlos a Comensales Con Discapacidades (ADANN)
Fact Sheet: Accessible Lodging (ADANN)
Hoja de Datos: Alojamiento Accesible (ADANN)
Expanding your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities (DOJ)
Guide for Places of Lodging: Serving Guests Who Are Blind or Who Have Low Vision (DOJ)
ADA Business Brief: Communicating with Guests Who Are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging (DOJ)
FCC Consumer Facts: Telecommunications Relay Services (FCC)
Fact Sheet: Effective Communication (ADANN)
Hoja de Datos: Comunicación Efectiva (ADANN)
ADA 2010 Revised Requirements: Effective Communication (DOJ)
Quick Tips: Sign Language Interpreters (ADANN)
Intérpretes De Lenguaje De Señas (ADANN)
Fact Sheet: Wheelchairs and Other Power-Driven Mobility Devices (ADANN)
Hoja de Datos: Sillas de Ruedas y Otros Aparatos de Movilidad a Motor (ADANN)
Fact Sheet: Ticketing (Accessible Seating in Assembly Areas; ADANN)
Hoja de Datos: Venta De Boletos De Entrada (ADANN)
Expanding your Market: Customers with Disabilities Mean Business (DOJ)
Expanding your Market: Gathering Input from Customers with Disabilities (DOJ)
Expanding your Market: Building a Diverse Customer Base (DOJ)



Employment: General Guidance on Policies, Practices, and Procedures

Publication Title
The ADA: Your Responsibilities as an Employer (EEOC)
The ADA: A Primer for Small Business (EEOC)
How to Comply with the ADA: A Guide for Restaurants and Other Food Service Employers (EEOC)
A Human Resource Perspective on Implementing the ADA (Cornell)
The ADA and Personnel Training (Cornell)
Pre-Employment Disability-Related Questions and Medical Examinations (EEOC)
Pre-Employment Screening Considerations and the ADA (Cornell)
Pre-Employment Testing and the ADA (Cornell)
Disability Related Inquiries and Medical Exams of Employees (EEOC)
Q & A on Disability Related Inquiries and Medical Exams of Employees (EEOC)
Employee Medical Exams and Disability-Related Inquiries under the ADA: Guidance Regarding Current Employees (Cornell)
Compliance Manual: Employee Benefits (EEOC)
Health Benefit Plans and the ADA (Cornell)
The ADA and Collective Bargaining Issues (Cornell)
FMLA, ADA and Civil Rights Act of 1964 Fact Sheet (EEOC)
Leave Rights under the FMLA and the ADA (Cornell)
Occupational Safety and Health and Disability Nondiscrimination in the Workplace: Complying with Dual Requirements (Cornell)
Worker's Compensation and the ADA (EEOC)
The ADA of 1990 and Injured Workers (Cornell)
Application of the ADA to Contingent Workers Placed by Temporary Employment Agencies & Other Staffing Firms (EEOC)
Fact Sheet on Obtaining and Using Employee Medical Information as Part of Emergency Evacuation Procedures (EEOC)
Q&A on Employer Wellness Programs Rule (EEOC)
Small Business Fact Sheet on Employer Wellness Programs (EEOC)
Sample Notice for Employer-Sponsored Wellness Programs (EEOC)
Q&A on the Sample Notice for Employees Regarding Employer Wellness Programs (EEOC)
Mediation and Title I of the ADA (Cornell)


Employment: Reasonable Accommodation


Publication Title
Reasonable Accommodation and Undue Hardship under the ADA (EEOC)
Small Employers and Reasonable Accommodation (EEOC)
Reasonable Accommodation under the ADA (Cornell)
Assistive Technology, Accommodations, and the ADA (Cornell)
Q & A: Persons with Intellectual Disabilities in the Workplace and the ADA (EEOC)
Working Effectively with People Who Have Cognitive Disabilities (Cornell)
Working Effectively with Employees Who Have Sustained a Brain Injury (Cornell)
Working Effectively with People with Learning Disabilities (Cornell)
Working Effectively with People Who Have Attention Deficit Hyperactivity Disorder (Cornell)
ADA and Psychiatric Disabilities (EEOC)
Employing and Accommodating Workers with Psychiatric Disabilities (Cornell)
Q & A: Diabetes in the Workplace and the ADA (EEOC)
Employment Considerations for People Who Have Diabetes (Cornell)
Q & A: Epilepsy in the Workplace and the ADA (EEOC)
Working Effectively with Employees Who Have Epilepsy (Cornell)
Q & A: Cancer in the Workplace and the ADA (EEOC)
Your Employees and Cancer – Working Together (Cornell)
Q & A: Blindness and Vision Impairments in the Workplace and the ADA (EEOC)
Working Effectively with People Who Are Blind or Visually Impaired (Cornell)
Q & A: Deafness and Hearing Impairment in the Workplace and the ADA (EEOC)
Working Effectively with Persons Who Are Deaf or Hard of Hearing (Cornell)
Causes of Poor Indoor Air Quality: What You Can Do About It (Cornell)
Accommodating the Allergic Employee in the Workplace (Cornell)
Employing and Accommodating Individuals with Histories of Alcohol and Drug Abuse (Cornell)
Working Effectively with Individuals Who Are HIV-Positive (Cornell)
Workplace Accommodations for Persons with Musculoskeletal Disorders (Cornell)
Workplace Accommodations for Individuals with Arthritis (Cornell)
Employing and Accommodating Individuals with Spinal Cord Injuries (Cornell)
Workplace Accommodations for People Living with Multiple Sclerosis (Cornell)


Enforcement and Legal

Facility Access

Posters and Pocket Cards

Quick Tips